According to the Law of Ukraine “On Protection of Consumer Rights” and Art. 707 of the Civil Code of Ukraine, flowers are not subject to exchange or return:
– since flowers are perishable goods, it is obvious that preserving (their) appearance or properties are possible only under special conditions;
– children’s soft toys, food products (candies, fruits, cakes) are not subject to exchange or return according to with Resolution of the CMU dated March 19, 1994 No. 172.
Despite the fact that, in fact, all delivered products are not subject to return or exchange in accordance with the current legislation of Ukraine – returns, exchanges, the Company makes on its own initiative, reserving the right to refuse a return or exchange.

1. A complaint regarding the goods that were included in the order (except for flower products) can be considered if it is submitted within 24 hours from the moment the order was fulfilled.

1. Since the Company cannot control the storage conditions of flowers after their delivery – a complaint about the quality of flower products can be accepted only within a day (24 hours) from the moment the order is fulfilled.

2. The procedure for interaction between the Company and the Client in the event of a complaint:

1. The client sends his complaint to the Company’s e-mail address specified in the “Contacts” section of the Company’s website. Anonymous complaints, with the wrong order number, containing non-normative vocabulary, as well as offensive statements are not considered.

2. The Company notifies the Client about the receipt of the complaint by letter in response, after which it conducts an internal investigation of the situation within no more than 7 working days from the moment of receipt of the complaint. After the investigation, the Company gives the Client a reasoned answer to his complaint.

3. A complaint about the quality and freshness of colors must necessarily contain 3-5 photos, which can be used to determine the condition of the colors on the day of receiving the order. Photos sent within a day (24 hours) from the moment of the order are not considered. Photos must be sent to the Company’s e-mail specified in the “Contacts” section of the Company’s website

4. If, after the investigation, it turns out that the client’s claim has no basis, the Company is released from its obligations regarding this claim.

5. Consideration of a complaint may be terminated due to profanity, lack of a response from the Client within 7 days, absence or provision of a photo not within the prescribed period (if the photo is required for consideration of the complaint).

3. Reasons for the moment of return

1. The company does not give any guarantees and disclaims responsibility regarding the delivery time, on the days of mass demand for services (Valentine’s Day – February 13-15 and International Women’s Day March 7-9) – on these days, all orders are delivered during the day, after calling the Recipient and agreeing the delivery time with him.< /span>

4. Poor quality product or lack of order components

1. In the event that at the time of delivery of the order to the Recipient, the flowers were not fresh – the Client has the right to a full refund or replacement of the delivered flower arrangement. Provided the Client fulfills point 2 and if the client has filed a complaint regarding the quality of the delivered flower products no later than a day after the delivery of the order, it will no longer be accepted for consideration. Since the Company cannot control the storage conditions of flowers after the delivery of the order, and flowers are perishable goods, it is a common phenomenon that at high temperature or improper care, after a day, some types of flowers may wither.

5. Refund procedure

1. If, after the investigation, it turns out that the client’s claim is true, the refund is made within 5 banking days from the moment the decision to refund is made.

2. If the Client paid for the Order with a debit or credit card, the refund will also be made by refunding the funds to the card with which he paid for the Order (minus the payment system fee). According to the regulations of the payment system, the funds will be credited to the Client’s card within 30-45 days from the moment of the decision to return the funds.

3. The client must send the details for the return to the e-mail address of the company specified in the “Contacts” section. Refunds will be made in accordance with clause 5.1. after the Client sends the details.

4. In the event that the Company made a return based on erroneous payment details provided by the Client, the return is considered to have been made in full, if there are facts or documents confirming that the Company made the return according to the details provided by the Client.</p >

5. The parties are released from their obligations under this Agreement due to the occurrence of force majeure circumstances. *- for example, a postcard is not subject to exchange or transfer, even if the courier did not deliver it under any circumstances.

6. Flower Product Substitution Policy

1. Due to the fact that some components of flower arrangements (bouquets) have a seasonal nature and are not always available, these components can be replaced by other components that are most similar to them, which are in the same price category and are available in the store on the day of delivery of the Order. The replacement of any of the seasonal components is carried out without the consent of the Client.

2. If some flowers are missing when creating an order, they will be replaced with other flowers that are as similar in color as possible. At the same time, the total number of colors used for replacement in the composition (bouquet) can be changed. For such a replacement, the Company is guided by the cost of the colors used for the replacement. If it is not possible to make an equivalent replacement, the replacement is done “on behalf of the Client”.

3. When making any changes to the composition (bouquet), the Company aims to preserve the appearance and color scheme of the composition (bouquet) as much as possible.

4. Arrangements of flowers – bouquets, baskets containing several types of flowers or several shades, as well as floral accessories (packaging, decor, etc.), decorative greenery, are replaced without the consent of the Client.

5. If the store does not have most of the colors for the ordered composition (bouquet), the Company notifies the client about this to the e-mail address he specified in the order. And agrees with him to replace the colors in the composition (bouquet) with others or offers the Client to choose another composition (bouquet) for replacement. In the event that the Company has not received a response from the Client regarding the replacement 4 hours before the time of delivery of the order, the florist will arrange a bouquet of flowers at his discretion equal to or greater than the value of the bouquet (composition) ordered by the Client.< /p>

6. The company does not guarantee 100% identity of the bouquet (composition) of flowers from the photo you see on our website. We guarantee you the maximum similarity of the bouquet (arrangement) of flowers delivered with the photo presented on the website. We also guarantee maximum freshness of flowers in a bouquet (composition).